Frequently Asked Questions

Boao Intelligence manufactures four core product categories:

• Card Readers — ID card, IC card, NFC, and biometric identification devices
• Control Modules — PCBA control boards, driver modules, and embedded systems
• Software Tools — visitor management, face recognition, and kiosk software
• Kiosk Terminals — complete self-service kiosks, ticketing machines, and payment terminals

We offer 241+ product models with OEM/ODM customization available. Browse our product catalog →

MOQ varies by product type. For standard products, the MOQ is typically 1 unit. For custom OEM/ODM projects, the MOQ depends on complexity:

• Software customization: usually low MOQ
• Custom hardware (new enclosure, custom PCB): typically higher MOQ

Please contact our sales team with your specific requirements for an accurate MOQ quote.

Yes. We offer full OEM/ODM hardware customization including:

• Enclosure design (metal, plastic, custom shapes)
• PCB layout and custom control boards
• Screen size and touchscreen selection
• Peripheral integration (printers, scanners, cameras, card readers)
• Thermal management for industrial environments

Our engineering team handles projects from concept design through mass production. Custom hardware projects typically require 2-4 weeks for prototyping.

Yes. We provide software development for embedded systems, desktop applications, and web platforms. Services include:

• Visitor management systems
• Face recognition software
• Custom kiosk applications
• System integration with third-party APIs

Software customization can be done independently or bundled with hardware orders.

Yes, samples are available for most standard products. Sample pricing may be higher than bulk pricing. For custom OEM/ODM projects, we produce prototypes during the development phase (2-4 weeks) before mass production.

Contact our sales team to arrange a sample order.

You can request a quote through three channels:

• Online form: Use our quote request form
• Email: sales@boaozn.com with your requirements
• Phone/WhatsApp: +86 755-2312-9312 / +86 136-3251-4967

Please provide product model, quantity, customization requirements, and destination country for an accurate quote. We respond within 24 hours.

We accept:

• PayPal (with buyer protection for online orders)
• Visa / Mastercard (via PayPal)
• Bank wire transfer (T/T)
• Western Union

For online orders through our website, PayPal and credit cards are supported. For large project orders, we accept milestone-based bank transfers.

Yes. All online orders placed through our website with PayPal are covered by PayPal Buyer Protection. This means if your order doesn't arrive or doesn't match the description, you can file a dispute with PayPal for a refund. This provides additional security for international buyers.

Yes. For large OEM/ODM projects, we typically structure payments in milestones:

1. Deposit to start development
2. Payment upon prototype approval
3. Payment before mass production
4. Final payment before shipment

The exact milestone structure is negotiable based on project scope.

No. Our quotes are transparent and include all costs. Any additional costs (such as shipping, customs duties, or taxes) are clearly stated in the quote. You will never be surprised by hidden fees.

Delivery time depends on product type and shipping method:

• In-stock standard products: 3-7 days by express (DHL/FedEx), 7-15 days by air freight, 25-40 days by sea freight
• Custom OEM/ODM products: add 2-4 weeks for prototyping and 3-6 weeks for mass production before shipping

We offer multiple shipping methods:

• DHL Express — 3-7 days, ideal for samples and small orders
• FedEx — 3-7 days, reliable global delivery
• UPS — 3-7 days, alternative express option
• Air freight — 7-15 days, cost-effective for medium orders
• Sea freight — 25-40 days, most economical for bulk orders

We can also use your designated freight forwarder. Shipping costs are calculated based on weight, volume, and destination.

Yes, we ship to 30+ countries worldwide including North America, Europe, Southeast Asia, Middle East, and South America. Some regions may have shipping restrictions or require additional customs documentation. Contact us if you're unsure about shipping to your country.

Shipping costs are calculated based on:

• Package weight and dimensions (volumetric weight)
• Destination country and region
• Shipping method (express, air, sea)
• Insurance (optional)

The shipping cost is clearly stated in your quote. You can also compare shipping methods to choose the best option for your budget and timeline.

We provide a standard 12-month warranty against manufacturing defects for most products. Custom products may have different warranty terms depending on the agreement. The warranty covers parts and labor for manufacturing defects but does not cover damage from misuse, unauthorized modification, or natural disasters.

We accept returns within 30 days of delivery for standard products in original condition. Custom-made products are non-returnable unless they have manufacturing defects.

• For defective products: we cover return shipping costs
• For non-defective returns: the buyer covers return shipping

See our Shipping & Returns page for full details.

Yes. We provide free technical support during the warranty period via:

• Email: sales@boaozn.com
• WhatsApp: +86 136-3251-4967
• Phone: +86 755-2312-9312

Support includes installation guidance, troubleshooting, software updates, and integration assistance. Extended support contracts are available for purchase after the warranty period.

Spare parts can be ordered directly from us:

• Common parts (cables, power supplies, card reader modules): usually in stock, ship within 3-5 days
• Custom or less common parts: lead time may be 2-4 weeks

During the warranty period, defective parts are replaced free of charge. After warranty, parts are available for purchase.

If you receive a defective product, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange:

• Replacement, repair, or refund depending on the situation
• For manufacturing defects under warranty: we cover all shipping costs for replacement

Most issues are resolved within 1-2 weeks.

Yes. We provide:

• SDKs (Software Development Kits)
• API documentation
• User manuals
• Technical specifications

Documentation is provided in English. For custom projects, we deliver detailed technical documentation including hardware schematics, interface specifications, and integration guides.

Yes. Our terminals support common integration protocols:

• RS232, RS485 serial communication
• TCP/IP networking
• USB connectivity
• HTTP/HTTPS REST APIs

We can customize integration with your existing systems including ERP, CRM, payment gateways, and identity verification services. Our engineering team can develop custom APIs for specific integration requirements.

Our kiosk terminals support:

• Windows (7/10/11)
• Android
• Linux

Most models allow you to choose the OS at the time of order. We can also pre-install kiosk management software for secure single-application deployment.

Our card readers support a wide range of technologies:

• IC card (ISO 7816)
• ID card (125kHz)
• NFC (13.56MHz, ISO 14443)
• RFID
• Biometric identification (fingerprint, face)

For EMV payment certification, please contact us as certification requirements vary by country and payment network.

Our products carry CE, FCC, and RoHS certifications as applicable. Specific certification availability varies by product model.

If you require certifications for a specific market (such as UL for North America or PSE for Japan), please contact us to confirm availability or discuss certification options for custom orders.

Yes, factory visits are welcome by appointment. Our factory is located in Shenzhen, Guangdong, China.

Please contact us at sales@boaozn.com or +86 755-2312-9312 to schedule a visit. We can arrange airport pickup and accommodation assistance for international visitors.

To request a custom OEM/ODM quote, please provide:

1. Product requirements and specifications
2. Expected quantity
3. Target timeline
4. Destination country for shipping
5. Any specific certifications needed

Submit these through our quote form or email sales@boaozn.com. Our engineering team reviews each request and provides a detailed proposal within 24-48 hours.

Our terminals are deployed across diverse industries:

• Government: citizen service kiosks, visitor management
• Healthcare: hospital registration, self-check-in
• Finance: banking kiosks, payment terminals
• Transportation: ticketing, self-check-in, wayfinding
• Retail: self-checkout, price checking
• Education: campus information, access control

Custom solutions are available for specialized industry requirements.