Frequently Asked Questions

Boao Intelligence manufactures four core product categories: (1) Information Reading — ID card, IC card, NFC, and biometric identification devices; (2) Control Modules — PCBA control boards, driver modules, and embedded systems; (3) Software Tools — visitor management, face recognition, and kiosk software; (4) Kiosk Terminals — complete self-service kiosks, ticketing machines, and payment terminals. We offer 241+ product models with OEM/ODM customization available.

MOQ varies by product type. For standard products, the MOQ is typically 1 unit. For custom OEM/ODM projects, the MOQ depends on complexity: software customization usually has a low MOQ, while fully custom hardware (new enclosure, custom PCB) typically requires a higher MOQ. Please contact our sales team with your specific requirements for an accurate MOQ quote.

Yes. We offer full OEM/ODM hardware customization including enclosure design, PCB layout, screen size selection, peripheral integration (printers, scanners, cameras), and thermal management. Our engineering team handles projects from concept design through mass production. Custom hardware projects typically require 2-4 weeks for prototyping. See our How to Customize guide for details.

Yes. We provide software development for embedded systems, desktop applications, and web platforms. Services include visitor management systems, face recognition software, custom kiosk applications, and system integration with third-party APIs. Software customization can be done independently or bundled with hardware orders.

Yes, samples are available for most standard products. Sample pricing may be higher than bulk pricing. For custom OEM/ODM projects, we produce prototypes during the development phase (2-4 weeks) before mass production. Contact our sales team to arrange a sample order.

You can request a quote through three channels: (1) Use our online quote form; (2) Email sales@boaozn.com with your requirements; (3) Call +86 755-2312-9312 or WhatsApp +86 136-3251-4967. Please provide product model, quantity, customization requirements, and destination country for an accurate quote. We respond within 24 hours.

We accept PayPal (with buyer protection), Visa, Mastercard, bank wire transfer (T/T), and Western Union. For online orders through our website, PayPal and credit cards are supported. For large project orders, we accept milestone-based bank transfers.

Yes. All online orders placed through our website with PayPal are covered by PayPal Buyer Protection. This means if your order doesn't arrive or doesn't match the description, you can file a dispute with PayPal for a refund. This provides additional security for international buyers.

Yes. For large OEM/ODM projects, we typically structure payments in milestones: (1) deposit to start development; (2) payment upon prototype approval; (3) payment before mass production; (4) final payment before shipment. The exact milestone structure is negotiable based on project scope.

No. Our quotes are transparent and include product cost, packaging, and standard accessories. Optional items (custom packaging, extended warranty, expedited shipping) are clearly listed. Import duties and taxes are the buyer's responsibility and are not included in product pricing — we can advise on Incoterms (EXW, FOB, CIF, DDP) to clarify responsibility.

Delivery time depends on product type and shipping method. For in-stock standard products: 3-7 days by express (DHL/FedEx), 7-15 days by air freight, 25-40 days by sea freight. For custom OEM/ODM products: add 2-4 weeks for prototyping and 3-6 weeks for mass production before shipping.

We support multiple shipping methods: Express (DHL, FedEx, UPS) for urgent orders under 100kg; Air freight for orders 100-500kg; Sea freight (FCL or LCL) for bulk orders over 500kg; Rail freight for shipments to Europe via China-Europe Express. We can also use your nominated freight forwarder.

Yes, we ship to 30+ countries across North America, Europe, Asia, Middle East, Africa, and South America. We handle export documentation, commercial invoices, packing lists, and certificates of origin. For countries with strict import regulations (e.g., CE, FCC, RoHS compliance), we provide the necessary certification documents.

Shipping costs depend on: (1) weight and dimensions of the package; (2) destination country; (3) shipping method (express/air/sea); (4) insurance value. We provide a shipping quote along with the product quote. For sea freight, costs are calculated per cubic meter (CBM) or per container.

We provide a 12-month warranty against manufacturing defects, starting from the date of shipment. During the warranty period, we offer free repair or replacement for defective parts (excluding damage caused by misuse, unauthorized modification, or natural disasters). Extended warranty (24/36 months) is available for an additional fee.

Returns are accepted within 15 days of receipt for unused products in original packaging. Custom-made products (OEM/ODM) are non-returnable unless they have manufacturing defects. Return shipping costs are borne by the buyer for non-defective returns, and by us for defective products. Refunds are processed within 7 business days of receiving the returned product.

Yes. We provide lifetime technical support via email, WhatsApp, and phone. During the warranty period, support is free. After warranty expiration, we continue to provide software updates, troubleshooting guides, and remote assistance at no charge. On-site support is available for an additional fee for large enterprise deployments.

Spare parts can be ordered directly from us. Common spare parts (cables, adapters, replacement screens, card reader modules) are usually in stock and ship within 3-5 days. Custom spare parts (proprietary PCBs, custom enclosures) may require 2-4 weeks. We recommend ordering a 5-10% spare parts kit with bulk orders for quick field repairs.

If you receive a defective product, please contact us within 7 days of receipt with photos or videos showing the defect. We will arrange a replacement, repair, or refund based on the severity of the issue. For minor defects, we may ship replacement parts for self-installation (with our technical guidance). For major defects, we will arrange return shipping and send a replacement at our expense.

Yes. We provide SDKs for Windows, Linux, and Android platforms, including API documentation, sample code, and demo applications. Technical documents include user manuals, installation guides, integration guides, and calibration procedures. SDKs are provided free of charge to verified customers after purchase.